Frequently Asked Questions

Ahnu by Teva

• What is your warranty for Ahnu products purchased before January 1, 2017?
• I have a pair of Ahnu shoes and the store where I purchased them will not let me exchange them. Can you help me?
• Do you offer a price adjustment for any Ahnu by Teva products purchased on clearance?
• How can I clean the synthetic materials for Ahnu by Teva Footwear?
• How Can I Clean My Leather Ahnu by Teva Shoes?
• How can I wash my Ahnu by Teva footbeds?

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PROMOTED ARTICLES

• ★ Are Any Of Your Styles Vegan?
• ★ How Can I Clean My Sandals?
• ★ How Do You Pronounce Teva?
• ★ Where Are Your Products Manufactured?
• ★ Footwear Sizing Guide
• ★ What Is Spider Rubber®?

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International

• What are the Rates for International Shipping?
• What Happens if I Refused Delivery on an International Package?
• Who is Responsible for the Duties and Taxes and Brokerage Fees on an International Shipment?
• Are Duties and Taxes and Brokerage Fees Only Charged on the Merchandise?
• What Are My Options in Terms of International Couriers?
• Who Calculates the Duties and Taxes and Brokerage Fees?

Exchanges

• How Can I Make a Return or Exchange?
• What if My Requested Exchange Item is Not in Stock?
• I Have a Pair of Teva's and the Store Where I Purchased Them Will Not Let Me Exchange Them. Can You Help Me?

Returns

• About Your Return
• My Product Was Purchased Over a Year Ago. Can I Return It?

Sizing Information

• Footwear Sizing Guide
• Youth Shoes
• Children's Shoes
• Toddler's Shoes
• Women's Shoes
• Men's Shoes

General Information

• Experiencing Accessibility Issues on this site?
• Changes To Online Account Access
• What is a Shoc Pad™?
• What is Durabrasion™?
• What is T.I.D.E. Seal?
• What is Spider365 Rubber®?

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